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Hot water systems
Hot water cylinder repairs and replacements in Wellington
Stay comfortable year-round with energy-efficient, reliable hot water. Heat pump systems, electric cylinders, upgrades and servicing, for homes and businesses.
At a glance
0% to 1%
Fund upgrades through low-interest bank loans
Same day
Typical straightforward cylinder swap
Free quote
Written, before any work starts
Why an air to water heat pump
The same hot water, a fraction of the power
An air to water heat pump captures warmth from the outside air and transfers it into your hot water cylinder or hydronic radiator network. Instead of running an electric element all day, it uses the surrounding air to do the heavy lifting, which brings daily running costs right down. It works well for most Wellington homes, but layout and outdoor airflow matter. If your site is not right for one, we will tell you straight away.
Up to 70% lower running costs
Against a standard electric cylinder, on the same household demand.
Works year-round
Wellington rarely gets cold enough to trouble a well-specified unit, and there is an internal backup heating element for the days it does.
Quieter than expected
Modern units run at around 38 to 45 decibels, similar to a kitchen fridge. Outdoor placement still matters, so we assess your site before quoting.
Flexible setups for tight spaces
If your current cylinder is in a central cupboard with no outdoor space nearby, we do not have to force an all-in-one tank outside. We can install a split system, with the outdoor unit up to 8 metres away in a better spot for airflow, connected to your indoor cylinder.
Financing your upgrade with a bank green loan
Pay off your upgrade at 0% to 1% interest
ANZ, ASB, BNZ and Westpac offer low-interest or interest-free home loan top-ups to help NZ homeowners fund energy-efficient upgrades, including air to water heat pump cylinders and hydronic heating systems. We can provide detailed, itemised quotes designed to meet your bank's documentation requirements for quick loan approval.
What we offer
Four kinds of hot water work
Repair first where repair makes sense. We only recommend a new cylinder if it is genuinely the cheaper answer.
Heat pump systems
Quoted or hourly
Supply and installation of air to water heat pump hot water systems, sized to the household rather than to the biggest unit we can sell you.
Electric cylinders
Quoted or hourly
Supply, installation and servicing of standard electric cylinders, including like-for-like replacements.
Upgrades and replacements
Quoted or hourly
Relocations, upsizing, gas conversions and bringing older pipework up to standard as part of the swap.
Servicing and maintenance
Quoted or hourly
Elements, thermostats, valves, tempering valves and gas servicing. Most no-hot-water calls are one of these, not the cylinder.
Before you replace
Three things worth checking first
How old is it?
Under about ten years old and a repair is usually worth it. Past fifteen, or leaking from the tank itself, replacing is cheaper over time.
Is it the cylinder at all?
No hot water is often an element, a thermostat or a tempering valve. All far cheaper than a cylinder, and all worth ruling out first.
Where will it live?
A heat pump unit needs airflow. If the current cylinder is in a cupboard with none, that changes what we recommend.
What it costs
Our hot water rates, on the page
Diagnosis and repairs are charged hourly. Cylinder replacements and heat pump installs get a free written quote covering the unit, the install and any pipework that has to change.
Hot water price guide
All prices exclude GST
Plumbing and drainlaying labour
Minimum one hour, then 15 minute increments
$95 per hour
Gasfitting labour
Minimum one hour, then 15 minute increments
$110 per hour
1.7-tonne digger and operator
For excavation and drainage work
$115 per hour
3-tonne truck hire
Charged by the day
$250 per day
Travel, Zone 1
Wellington City, Porirua, Lower Hutt
$30 per job
Travel, Zone 2
Wainuiomata, Eastbourne, Upper Hutt, Pukerua Bay, Kapiti Coast
$40 per job
Sundries
Small items such as washers and sealant
$10 to $15 per job
After hours and public holidays
Outside Mon to Fri, 7:30am to 4:30pm. Quoted on the circumstances
Additional charges
Written quotes
For any job, on request
Free
FAQs
Hot water questions we get asked most
How long does a hot water cylinder replacement take?
Most straightforward swaps are done the same day, so you have hot water that evening. If your job involves relocating the cylinder, upsizing, or bringing older pipework up to standard, we set out the timeline upfront during our site quote.
Should I repair or replace my hot water cylinder?
Under about ten years old and it is usually worth repairing. Past fifteen years, or if it is leaking from the tank itself, replacing is the cheaper option over time. We tell you which one we would do.
Is a heat pump system worth it for a small household?
Often, but not always. The saving scales with how much hot water you use, so a one or two person household takes longer to pay back the higher install cost. We will give you the honest arithmetic for your usage.
Do you service systems you did not install?
Yes. Elements, thermostats, valves and general servicing on any brand, whoever fitted it.
Do I need a plumber or an electrician for no hot water?
Call a plumber first. Sudden hot water problems are often caused by valve failures, low water pressure or cylinder leaks, which we fix on the spot. If our testing shows the problem is a blown heating element or a thermostat fault, we can arrange for an electrician to swap it quickly.
Related
Other services
No hot water, or paying too much for it?
Tell us what the system is doing and how old it is, and we will come back the same working day.